❓ Frequently Asked Questions
All answers about 399bei right here
Learn everything about opening an account, depositing and withdrawing money, game rules, bonuses and safe gaming.
Welcome to 399bei. On this FAQ page we have provided detailed and straightforward answers to the most common questions about using our platform. From depositing money via bKash or Nagad to the rules for betting on BPL matches, welcome bonus terms and responsible gaming — you will find clear information on every topic here. If you cannot find an answer to your question, contact our 24/7 live chat.
Account and Registration
To open an account at 399bei, you will need an active mobile number and your correct name and date of birth. The registration process is entirely online and takes only a few minutes. Please note that the platform is only for those aged 21 and above.
No, each user may operate only one account. Having multiple accounts is against 399bei's terms and conditions and may result in both accounts being suspended. If you have any issues, contact us directly via live chat.
If you have forgotten your password, use the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number. If the problem persists, contact our 24/7 live chat — our team is ready to help in Bengali.
Name and date of birth cannot be changed after registration, as they are linked to identity verification. If you need to update contact details, email us via live chat or at [email protected].
Yes, 399bei is fully mobile-friendly. The site is easy to use from any Android or iOS browser. All games and transaction features are available on smartphones without downloading a separate app.
Deposits and Withdrawals
Funds deposited from bKash are usually credited to your 399bei account instantly. During periods of high network traffic, it may take up to a few minutes. If your balance does not appear within 15 minutes, contact live chat with your transaction reference number.
The minimum deposit amount is ৳100 — via bKash, Nagad or Rocket. The minimum withdrawal amount is ৳800. This ensures that each withdrawal is processed efficiently and transaction costs remain low.
Log in to 399bei, go to the cashier section and select Nagad. Send the specified amount from your Nagad app to the merchant number shown. Enter the transaction ID in the form on the site and confirm. The process is usually instant.
Approved withdrawals typically arrive in your bKash, Nagad or Rocket within 30 minutes to 3 hours. During peak hours it may take slightly longer. If you have not received the funds after 3 hours, contact [email protected].
399bei itself does not charge any deposit or withdrawal fees. However, bKash, Nagad or Rocket may apply their own transaction charges. For the latest fees, please check the terms and conditions of your mobile banking service directly.
Yes, Rocket (Dutch-Bangla Bank Mobile Banking) can be used for both deposits and withdrawals at 399bei. The process is just as straightforward as with bKash and Nagad. The minimum deposit of ৳100 and minimum withdrawal of ৳800 apply equally across all methods.
Games and How to Play
Go to the cricket section of 399bei and select a BPL match. You can place bets on various markets before the match or during it (live betting) — match winner, toss, total runs, wickets and more. Make sure you understand the odds well before placing a bet.
RTP, or Return to Player, is a theoretical percentage that indicates how much of the total amount wagered a game returns as winnings over the long term. It does not guarantee a win on every spin — RTP is an average calculated over billions of spins. Games with a higher RTP tend to return more over time.
Yes, 399bei offers live casino games from top providers including Evolution Gaming and Ezugi. You can play live blackjack, roulette, baccarat and many more games with real dealers — just like being in a real casino.
399bei uses games from world-renowned providers such as Pragmatic Play, PG Soft, JILI and Spribe, all tested by independent third parties. A certified Random Number Generator (RNG) is used to determine the outcome of every game, making results completely unbiased.
Aviator is a crash game by Spribe. A plane takes off and a multiplier keeps increasing. You must "cash out" before the plane crashes. The longer you wait, the greater the potential winnings — but the risk also increases. Strategic cash-outs are the key to success.
Yes, live betting on the T20 World Cup, IPL and other international cricket tournaments is available in the cricket section of 399bei while matches are in progress. You will also have access to live score updates and real-time odds changes.
Bonuses and Promotions
As a new member, you will receive a 120% bonus on your first deposit, up to a maximum of ৳20,000. For example, if you deposit ৳1,000 you will receive a ৳1,200 bonus, bringing your total balance to ৳2,200. To activate the bonus, apply the promo code (if any) at the time of your first deposit.
A wagering requirement refers to how many times the bonus amount must be wagered before it becomes eligible for withdrawal. At 399bei, the wagering requirement for the welcome bonus is 25 times. This means if you receive a ৳1,200 bonus, you must place a total of ৳30,000 in bets. The time limit for meeting the requirement is stated in the terms and conditions.
Upon creating an account, you automatically enter the 399bei VIP Program at the Bronze level. By playing regularly, you can advance to Silver, Gold and Platinum levels. Weekly cashback increases at higher levels — up to a maximum of 1.2% at Platinum.
Each week, a portion of your losses is returned as cashback depending on your VIP level. Cashback goes up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold and 1.2% at Platinum. Cashback is generally credited to your account every Monday.
A deposit of ৳34,000 at 120% would give a bonus of ৳40,800, but the maximum bonus cap is ৳20,000 — so you will receive a ৳20,000 bonus and your total balance will be ৳54,000. A 25x wagering requirement must be met before the bonus can be withdrawn.
Safety and Responsible Gaming
399bei uses SSL encryption technology to keep all data secure. Your personal and financial information is never shared with third parties. Our server security measures are regularly updated to ensure your account is always protected.
399bei is only for those aged 21 and above. Your age is verified during account registration. Participation by those under age is strictly prohibited and this rule is strictly enforced.
To practice responsible gaming, set a daily or weekly budget for yourself and stick to it. Avoid increasing your bets to try to recover losses. You will find detailed information on self-exclusion and setting limits on the 399bei responsible gaming page.
If you feel that gaming is getting out of your control, contact us via live chat or at [email protected] and request self-exclusion. We have the ability to suspend your account for a set period or permanently. Visit our responsible gaming page for more details.
The 399bei support team is available in Bengali via live chat 24 hours a day, 7 days a week. You can also reach us by email at [email protected]. For urgent matters, live chat is the most effective way to get a quick response.
Still have questions? Contact support
Our expert team is available in Bengali 24/7 to assist you. Start a live chat for immediate help with any issue.