399bei Privacy Policy

1 Purpose of This Policy

399bei ("we", "us", "platform") operates a safe and reliable online casino and sports betting platform for users in Bangladesh. This privacy policy ("policy") explains what information we collect about you when you use our website https://399bei.cam ("site"), how we use that information, who we share it with, and how we protect your privacy.

By using our site, you are considered to have accepted the terms of this privacy policy. Please read this policy carefully. If any changes are made to this policy, we will publish a notice on the site.

This policy applies only to individuals aged 21 or older. It is not our intention to collect information from minors, and doing so is contrary to our terms and conditions.

2 Personally Identifiable Information

When you create an account or log in to 399bei, we may collect the following information:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile phone number
• Payment information (bKash, Nagad, or Rocket number)
• National ID card or passport details for identity verification

2 Automatically Collected Information

When you visit our site, we may automatically collect the following information:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Pages visited and session duration
• Referral URL and click-through data
• Information collected through cookies and similar tracking technologies

2 Transaction and Gaming Information

We keep records of all financial transactions and gaming activity carried out on your account. This includes:

• Deposit amount, date, and method
• Withdrawal amount, date, and method
• Bonus usage history
• Play history and betting activity
• Account balance and transaction details

3 Primary Purposes of Use

399bei uses the information collected about you for the following purposes:

• Account creation, management, and verification
• Processing and confirming financial transactions
• Providing gaming services and bonus offers
• Preventing suspicious activity and fraud
• Enforcing responsible gaming policies and age verification
• Providing customer support services
• Improving site functionality and resolving technical issues

3 Communication and Marketing Purposes

Subject to your consent, we may contact you at your email address or phone number regarding the following:

• New promotions, bonus offers, and tournament information
• Important account-related notifications
• Security alerts and transaction confirmation messages
• Updates on new games and features on the platform

You can opt out of marketing communications at any time by contacting our support team.

4 Use of Cookies

399bei uses cookies and similar technologies that improve your browsing experience. Cookies are small text files stored on your device that help our site recognize you and remember your preferences.

We use the following types of cookies:

• Essential cookies: Required for the core functionality of the site — login sessions and security.
• Performance cookies: For analyzing site usage and improving performance.
• Functionality cookies: For saving your language and other preferences.
• Analytics cookies: For understanding user behavior.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some features of the site.

5 Policy on Sharing Information with Third Parties

399bei does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processing: Information required to complete transactions through bKash, Nagad, and Rocket.
• Technology partners: Trusted technology partners for operating the site, hosting, and ensuring security.
• Legal obligations: In response to a court order or a lawful request from a law enforcement authority.
• Fraud prevention: With relevant parties to detect and prevent fraud or money laundering.

All third parties are contractually obligated to maintain the confidentiality of your information.

6 Technical Security

399bei applies industry-standard security measures to keep your information secure. At the core of our privacy policy is:

• SSL encryption technology — all data transmissions are encrypted.
• Firewall and intrusion detection systems.
• Restricted access controls — only authorized staff can access information.
• Regular security audits and vulnerability testing.
• Additional layers of protection for payment information.

While we maintain the highest security standards, it is important to acknowledge that no method on the internet is 100% secure. If you notice any suspicious activity related to security, please notify our support team immediately.

6 Data Retention Period

We retain your information for as long as your account is active and as needed to provide the required services. Even after an account is closed, information may be retained for a specified period for legal obligations, dispute resolution, and fraud prevention. Records of financial transactions are generally retained for the long term in accordance with legal requirements.

7 Your Rights Regarding Your Information

As a registered user of 399bei, you have the following rights:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances — excluding matters subject to legal obligations.
• Right to portability: The right to receive your information in a structured, machine-readable format.
• Right to object: The right to object to certain processing activities.
• Right to withdraw consent: The right to withdraw consent given for marketing communications at any time.

To exercise these rights, contact us via our 24/7 live chat support or by email.

8 Information of Minors

399bei provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

If we become aware that a minor has created an account or provided information, we will immediately close that account and delete the associated information.

If parents believe their child has created an account on our site, please contact us immediately. To learn more about responsible gaming, visit our responsible gaming page.

9 Policy on Data Transfers

To provide our services, your information may be stored on servers located outside Bangladesh. In such cases, we ensure that the transferred information remains subject to the security standards described in this privacy policy.

All our technology partners are contractually obligated to maintain high standards of data protection and use industry-standard security technologies including SSL encryption. 399bei believes in fair play and transparency.

10 Process for Updating the Privacy Policy

We may update this privacy policy from time to time. For any significant changes, we will:

• Publish the updated policy with a new date on this page.
• Notify registered users by email or through live chat.
• For important changes, a special notice will be published on the site.

If you continue to use the site after any changes, you are considered to have accepted the terms of the updated policy. It is advisable to check this page regularly.

11 Privacy-Related Questions

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us. Our support team is always ready to assist in Bengali.

We generally respond to all privacy-related requests promptly. Complex requests may take a little more time to process.