Responsible Gaming Policy

Responsible Gambling —
Enjoy 399bei Safely

399bei believes that protecting every player is the top priority alongside enjoying the games. For players aged 21 and above only.

21+

Why is responsible gambling important?

Online casino and sports betting can be a great form of entertainment — but only when enjoyed in a controlled and mindful way. 399bei always wants every one of our members to stay safe, happy and well. That is why we provide a range of effective responsible gaming tools on our platform.

Responsible gambling is not just about watching your spending — it means always treating gambling as entertainment, never as a source of income. Winning and losing are both a normal part of gambling and betting; the problem starts when you chase your losses. 399bei wants you to always stay within the limits of enjoyment.

The minimum age to access our platform is 21 years. Opening an account for minors is strictly prohibited. If you suspect someone you know is playing while underage, please inform our support team.

Remember: Gambling can be addictive. If you feel that gambling is getting out of your control, please contact our 24/7 live chat support right away or temporarily close your account.

Our Protection Tools

Set Deposit Limits

Decide in advance how much you can deposit each day, each week or each month. Setting this limit reduces the risk of overspending and makes it easier to have fun while staying within your budget.

Time-Out Break

If you feel you need a break, you can take a time-out ranging from 24 hours up to 30 days. During this period, no betting or deposits can be made on your account.

Self-Exclusion

If you feel that gambling is becoming harmful for you, you can use the self-exclusion option to keep your account closed for an extended period. You can close it for anywhere from 6 months to permanently.

Betting History Review

You can view your play history and your win and loss statistics at any time. Analyse your own habits and make informed decisions — an aware player is always a safer player.

24/7 Support

For any questions or concerns related to responsible gambling, our Bangla-speaking support team is available seven days a week, twenty-four hours a day to help. Contact us directly via live chat.

Minor Protection

Playing at 399bei is strictly prohibited for anyone under 21 years of age. Age verification is mandatory when creating an account. Use parental control software on your devices to protect members of your family.

Recognise the Signs of Problem Gambling

Gambling addiction often develops gradually and may not be noticeable at first. If you see the signs below in yourself or someone close to you, be alert and seek help.

Remember, asking for help is not a sign of weakness — it is proof of strength and self-awareness. 399bei is always here for you.

  • Trying to recover losses by placing more bets after a loss
  • Spending more than your set budget for playing
  • Neglecting family, friends or work and focusing only on gambling
  • Trying to stop playing but being unable to
  • Taking on debt or lying to fund your gambling
  • Feeling restless or irritable when not playing
  • Gambling is disrupting your sleep, eating or daily routine

What to Do to Get Help?

Contact Us via Live Chat

Reach out to 399bei's 24/7 Bangla live chat support. Our trained team will listen to your concerns in complete confidence and help you take the right steps.

Activate Time-Out or Self-Exclusion

Go to Account Settings and activate a time-out (short-term break) or self-exclusion (long-term or permanent closure). This option takes effect immediately.

Reduce Your Deposit Limit

If you do not want to close your account entirely, reduce your daily or monthly deposit limit. This is the most effective way to control overspending.

Seek Expert Advice

Gambling addiction is a mental health issue. There is no shame in seeing a professional counsellor or mental health specialist. Support from family is also very important on this path.

Contact Us by Email

You can reach us directly by email: [email protected] — we aim to respond within 24 hours.

Our Commitment to Safe Play

Data Protection

All your personal and financial information is protected with SSL encryption.

Fair Play

All our games ensure fair play — no manipulation of any kind.

Minor-Free

No one under 21 years of age may use our platform.

Raising Awareness

Spreading awareness about responsible gaming is our goal.

Core Principles of Responsible Gambling

  • Always play for entertainment — not to earn money.
  • Set a budget in advance and do not go beyond it.
  • Do not play while drinking alcohol or when you are tired.
  • Do not place large bets out of anger or frustration after a loss.
  • Set a time limit for playing and stick to it.
  • Take regular breaks and spend time on other activities.
  • Do not forget to spend time with family and friends.

When You Need Help We Are Here

For any support related to responsible gambling, contact our Bangla support team. We are here for you seven days a week, twenty-four hours a day.

24/7 Live Chat Support (in Bangla)
View FAQs Log In to Your Account

Common Questions About Responsible Gambling

The minimum age to open an account and play at 399bei is 21 years. Proof of age is mandatory during account verification. No account will be approved for anyone under 21, and their balance will be returned.

Go to the Settings section of your account and click on the "Responsible Gambling" option. There you can set daily, weekly and monthly deposit limits. Lowering a limit takes effect immediately, but increasing a limit requires a 7-day waiting period.

Self-exclusion is a feature that lets you close your own account. The period can range from 6 months to permanent. While self-exclusion is active, you will not be able to log in to the platform or place bets. To activate it, contact our live chat support.

Time-out is a short-term break — usually from 24 hours up to 30 days. Once it ends, your account is reactivated automatically. Self-exclusion is a long-term measure — 6 months or more. Even after that period ends, you will need to contact our support team to reactivate your account.

Start by speaking with them with empathy. Encourage them to seek help without pressuring or criticising them. If needed, let our support team know — we will review the matter in complete confidence. Encourage them to consult a professional mental health specialist as well.

Yes, all responsible gambling support at 399bei is completely free. Live chat, deposit limit setting, time-out, self-exclusion — there is no extra charge for any of these features. We believe that safe play is the responsibility of all of us.

Play with enjoyment,
stay with responsibility

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